We are open Monday to Thursday 8:00am-4:30pm and 8:00 to 3:30pm on Friday
There is no minimum order quantity for cash and carry or collections, but please see our delivery page for charges and minimum order for delivery
We will try our best to source plants from outside of our range from our suppliers, however this may increase the lead time as we await delivery.
We will only process an order once we have received confirmation in writing.
As soon as your order is received we process it and will then contact you to confirm when it will be ready for collection or to set a delivery date. During our busy periods it may take us a number of days to respond to queries.
During busy periods in Spring & Autumn we may require a minimum of 5 working days between receipt of order confirmation and the availability of the order for collection.
We operate deliveries on a strictly ‘first come first served basis’. Whilst we will always do our best to meet your exact requirements the delivery date and time will depend upon the volume of deliveries and when our vehicles are scheduled to be in your area. During the busy Spring period the lead time can be over four weeks, please call us for up to date information.
We ask that no changes are made after confirmation, however we understand that occasionally amendments have to be made and depending on the nature of these, they may be subject to an administration charge. Please see our terms and conditions for details of these.
For non-credit account customers, payment for orders must be made on collection or prior to delivery. We will issue the invoice to you the day before your delivery to request payment.
We accept payment using major debit and credit cards except American Express or Diners Club, you may also pay by BACS transfer. Please note we do NOT accept cheques or cash. Payment can be made either in person or over the 'phone
No, unfortunately we are unable to accept payments directly from your clients.
No, we only deal directly with trade customers and our site is unsuitable for the general public.
Yes, however they must be accompanied by a registered customer at all times, and we ask that wholesale price information is protected.
We do not 'reserve' stock but we can hold confirmed orders for a maximum of 21 days.
Yes we offer a delivery service, please see our Delivery Page. We operate deliveries on a strictly first come first served basis.
We have a minimum order value before we will deliver. Published delivery charges are based on order value and distance from the nursery.
Our standard delivery areas are shown on our Delivery Page however we are happy to quote for delivery to anywhere in the UK on an 'at cost' basis.
We only deliver to the kerbside and our drivers are unable to carry plants round a site to the planting location. It is your responsibility to ensure there is a safe location to unload which is directly accessible by our vehicles and that there is sufficient labour on site to assist with the offloading. Our drivers will make an on-site Health and Safety Risk Assessment and may refuse to unload if they have any safety concerns.
We are unable to give a specific delivery time but we will confirm morning or afternoon. A morning slot will be between 08.00am – 12.30pm. All delivery times are subject to prevailing traffic conditions.
Yes, a representative must be on site to check and sign for the delivery. Whilst we do our best to ensure that all deliveries are accurate mistakes cannot be rectified once our driver has left the site.
If you can't be there to sign, ensure that we are notified beforehand. We take no responsibility for delivery to unoccupied properties and if the delivery driver deems it appropriate the plants will be returned to the Nursery and any re-delivery will attract an additional delivery charge. Please note that whilst we do our best to ensure that all deliveries are accurate mistakes cannot be rectified once our driver has left the site.
Any plants we provide are, to the best of our knowledge, in a healthy condition free from pest and disease. We do not in any way guarantee the growth, flowering or longevity of any plant sold.
If you have any concerns these must be addressed within 14 days of receipt accompanied by photographic evidence along with details of the invoice. After this time, as with all living organisms, the plants may encounter issues due to conditions outside of our control.
Due to phytosanitary requirements we are unable to accept plants back onto the site – as soon as stock leaves the site they are exposed to conditions outside our control and accepting them back could endanger the health of the stock on the nursery.
Please see Terms & Conditions